About
II’m Anthony Patton, an experienced Business Systems Analyst and Developer with a strong background in creating customized technology solutions for industries like healthcare, insurance, legal, and enterprise. For more than a decade, I’ve been helping organizations connect their strategic goals with technical implementation—simplifying complex workflows and developing platforms that boost efficiency, ensure compliance, and improve user experience. My focus is on delivering scalable, clear, and impactful solutions that empower stakeholders.
Throughout my career, I’ve gained extensive experience with top enterprise technologies like Pega BPM and cloud platforms such as AWS and Azure. My journey has ranged from supporting mission-critical communication systems in the U.S. Navy to optimizing processes and upgrading systems in healthcare and legal sectors. Whether it’s building Pega-based applications, handling CRM migrations, or leading cross-functional teams, I’m focused on delivering quality results that meet business objectives.
My passion lies in fostering clear communication and promoting effective collaboration. I excel at gathering detailed requirements, developing comprehensive documentation, and creating engaging training materials. My focus is on demystifying complex systems and ensuring they are understandable and accessible to stakeholders across all levels. My approach is rooted in Agile principles, user-centric design, and an unwavering commitment to continuous improvement.
Projects
Enterprise Pega Solutions Development
Client: Infosys / Multiple Enterprise Clients
Role: Senior Associate Pega Developer
Overview:
Worked with cross-functional design and development teams to deliver Pega-based solutions, streamlining and automating critical business workflows across various enterprise settings.
Highlights:
- Collaborated with business stakeholders and architects to gather and analyze intricate requirements.
- Developed comprehensive process flows, crafted user stories, and prepared technical specifications to ensure solutions aligned with business goals.
- Set up Pega applications, reusable components, and integration points, speeding up project delivery while maintaining consistency.
- Set clear acceptance criteria and managed UAT to ensure top-notch deliverables.
Impact:
Improved process efficiency, reduced manual workload, and enhanced compliance with organizational standards.
Healthcare Communication Systems Upgrade
Client: Health Care Client
Role: Security Controls and Compliance
Overview:
Directed the enhancement of clinical communication systems to optimize emergency response capabilities and ensure consistent operational reliability. Supervised the advancement of security systems, including surveillance measures and access control mechanisms.
Highlights:
- Oversaw the implementation of enhanced paging and security monitoring systems.
- Staff trained in the latest communication protocols and tools.
- Served as a bridge between clinical teams and IT staff, facilitating the seamless adoption of new systems.
Impact:
Reduced downtime, improved response times during critical incidents, and increased overall system reliability in a high-stakes healthcare environment.
CRM Migration & Legal Workflow Transformation
Client: Cannatelli Law Office
Role: Project Manager
Overview:
Spearheaded the transition to an advanced CRM platform, enhancing document management capabilities and ensuring seamless workflow continuity for a legal practice.
Highlights:
- Handled requirements gathering, data mapping, and planning for implementation.
- Provided end-user training and developed documentation to facilitate adoption.
- Handled Tier 2 support for network and desktop systems while ensuring secure and efficient legal documentation workflows.
Impact:
Simplified client management processes, improved data security, and promoted ongoing operational enhancements.
Let’s Connect
If you’re looking for someone to turn your business needs into efficient, scalable solutions or explore new ways to improve your workflows, I’m here to help. Let’s connect and talk about how I can support your goals effectively.