About
I’m Anthony Patton, a Business Systems Analyst and Developer with a strong background in designing and delivering technology solutions across insurance, healthcare, legal, and enterprise environments. With more than a decade of experience bridging the gap between business objectives and technical implementation, I specialize in streamlining complex processes and building platforms that improve efficiency and user experience.
Over the course of my career, I’ve worked extensively with leading enterprise technologies, including Pega BPM and cloud platforms such as AWS and Azure. My professional journey has taken me from supporting mission-critical communication systems in the U.S. Navy to driving process optimization and system upgrades in healthcare and legal organizations. Whether developing Pega-based applications, managing CRM migrations, or coordinating cross-functional teams, I’m committed to delivering high-quality results that align with business goals.
I have a passion for clear communication and effective collaboration. From gathering detailed requirements to creating documentation and training materials, I focus on making complex systems understandable and accessible for stakeholders at every level. My work is grounded in Agile principles, user-focused design, and a dedication to continuous improvement.
Projects
Enterprise Pega Solutions Development
Client: Infosys / Multiple Enterprise Clients
Role: Senior Associate Pega Developer
Overview:
Led the design, development, and deployment of Pega-based solutions to automate and optimize critical business workflows across several enterprise environments.
Highlights:
- Gathered and analyzed complex requirements in collaboration with business stakeholders and architects.
- Created detailed process flows, user stories, and technical specifications aligning solutions with business objectives.
- Configured Pega applications, reusable components, and integration points, accelerating project delivery and ensuring consistency.
- Defined acceptance criteria and coordinated UAT to validate high-quality deliverables.
Impact:
Improved process efficiency, reduced manual workload, and enhanced compliance with organizational standards.
Healthcare Communication Systems Upgrade
Client: Waterbury Hospital
Role: Security Communication Specialist
Overview:
Oversaw modernization of clinical communication systems to improve emergency response and operational reliability.
Highlights:
- Managed the rollout of upgraded paging and security monitoring technologies.
- Trained staff in updated communication protocols and tools.
- Acted as liaison between clinical teams and IT staff to ensure smooth adoption of new systems.
Impact:
Reduced downtime, improved response times during critical incidents, and increased overall system reliability in a high-stakes healthcare environment.
CRM Migration & Legal Workflow Transformation
Client: Cannatelli Law Office
Role: Paralegal / IT Support
Overview:
Directed the migration to a modern CRM platform, improving document management and workflow continuity for a legal practice.
Highlights:
- Managed requirements gathering, data mapping, and implementation planning.
- Delivered end-user training and created documentation to support adoption.
- Provided Tier 2 support for network and desktop systems, maintaining secure legal documentation workflows.
Impact:
Streamlined client management processes, enhanced data security, and supported sustained operational improvements.
Let’s Connect
If you’re looking for a partner to help you translate your business requirements into scalable solutions—or simply want to explore ways to improve your workflows—I’d love to connect.